How a Latecomer Company Used IT to Redeploy Slack Resources

Many companies slow in adopting modern enterprise systems are catching up. An important agenda of CIOs of these latecomer companies is to redeploy slack resources into productive use. IS research, however, has not previously studied how to use IT to redeploy slack resources. Based on an in-depth case study of the digital transformation completed by a latecomer-XCMG, the largest construction machinery manufacturer in China-we derive a four-phase process model of IT-enabled slack redeployment and provide six recommendations for CIOs. These findings and recommendations are timely because, as the economy slows, slack resources are becoming commonplace in many companies.(1,2)