Introducing a public agency networking platform towards supporting connected governance

Connected governance constitutes the current trend regarding the provision of electronic governmental services. In the connected governance paradigm, public agencies share objectives across organizational boundaries, as opposed to working solely supporting autonomous portals in the e-government era. The establishment of connected governance poses new requirements, such as cross-organizational connectivity as well as back-office to front-office integration. Towards supporting this concept, we propose a Public Agency Networking Platform (PANP) facilitating personalized cross-organizational services, based on the concept of life events which represent human situations that trigger public services. The key feature of the platform is the simplification of the process execution workflow, as life events are accomplished through a user orchestrated process combining the functionality of discrete public agency applications. Emphasis has been laid on the citizen data protection by adopting a profile mechanism that enables the citizen to administer his/her own data loaded in his/her profile.