Strategic planning of continuous stakeholder involvement in the design of industrial product-service systems

Industrial product-service systems (IPS2) are an increasingly important and profitable offering of manufacturing companies. Alongside specific design processes, the suitable integration of the customer and all other stakeholders is essential for the market success of IPS2. In this context, a multitude of methods and processes have been published to date. The novel approach of this contribution consists in the consideration of the individuality of the design object and of the corresponding design process. Presented results are (i) a workshop-based procedure to analyse the design object including the goals and risks as well as the basic conditions of the stakeholder integration, (ii) a procedure to plan an individualised stakeholder integration process based on the analysis results and a collection and systematisation of 35 methods for customer integration, and finally, (iii) a condensed version of the approach which allows to apply the procedure on short notice. This work is based on a comprehensive literature research as well as on the results of three case studies.