Approaches for Dialog Management in Conversational Agents

被引：46

作者：

Harms, Jan-Gerrit ^{[1
]}

Kucherbaev, Pavel ^{[1
]}

Bozzon, Alessandro ^{[1
]}

Houben, Geert-Jan ^{[2
]}

机构：

[1] Delft Univ Technol, Web Informat Syst Grp, Delft, Netherlands

[2] Delft Univ Technol, Delft, Netherlands

来源：

IEEE INTERNET COMPUTING | 2019年 / 23卷 / 02期

关键词：

D O I：

10.1109/MIC.2018.2881519

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

Dialog agents, like digital assistants and automated chat interfaces (e.g., chatbots), are becoming more and more popular as users adapt to conversing with their devices as they do with humans. In this paper, we present approaches and available tools for dialog management (DM), a component of dialog agents that handles dialog context and decides the next action for the agent to take. In this paper, we establish an overview of the field of DM, compare approaches and state-of-the-art tools in industry and research work on a set of dimensions, and identify directions for further research work.

引用

页码：13 / 22

页数：10

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