Casebook: A Cloud-Based System of Engagement for Case Management

被引：6

作者：

Motahari-Nezhad, Hamid R. ^{[1
]}

Spence, Susan ^{[1
]}

Bartolini, Claudio ^{[1
,2
]}

Graupner, Sven ^{[3
]}

Bess, Charles ^{[3
]}

Hickey, Marianne ^{[2
]}

Joshi, Parag ^{[1
]}

Mirizzi, Roberto ^{[3
]}

Ozonat, Kivanc ^{[3
]}

Rahmouni, Maher ^{[3
]}

机构：

[1] Hewlett Packard Labs, Palo Alto, CA USA

[2] Hewlett Packard Labs, Bristol BS12 6QZ, Avon, England

[3] Hewlett Packard Labs, Mississauga, ON, Canada

来源：

IEEE INTERNET COMPUTING | 2013年 / 17卷 / 05期

关键词：

case management; collaborative computing; flexible processes; knowledge management and reuse;

D O I：

10.1109/MIC.2013.58

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, information loss during hand offs between teams, and failure to learn from previous case experience. Intelligent agents help people adapt to changing work practices by tracking process evolution and providing updates and recommendations. Social collaboration surrounding cases integrates communication with information and supports collaborative roadmapping to enable people to work as they collaborate, thus accelerating how quickly and accurately they handle cases.

引用

页码：30 / 38

页数：9

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