Planning of a Case-based Reasoning Logistics Service Project System

被引：0
|
作者：
Bai, Shiqiang [1 ]
Liu, Qiuping [1 ]
机构：
[1] Shijiazhuang Inst Railway Technol, Dept Econ Management, Shijiazhuang 050041, Peoples R China
来源：
IEEE/SOLI'2008: PROCEEDINGS OF 2008 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS, VOLS 1 AND 2 | 2008年
关键词：
logistics project; case-based reasoning; service;
D O I：
10.1109/SOLI.2008.4682935
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Traditionally, when they provide various services for customers, the logistics service providers always spend more time on designing service projects by seasoned person without any decision support tolls. The service projects made by this way unavoidably have some deviation. For improving service efficiency and the level of customer satisfaction, this paper tries to construct a effective logistics service project system based on CBR to help logistic service providers designing individuation service projects for different customers.
引用
收藏
页码：2387 / 2390
页数：4
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