Knowledge management, learning and trust in e-business operations

It is argued that enterprise knowledge surfaces through organisational learning. Knowledge management is regarded as a critical system through which knowledge from separate core business functions can be integrated in order to create new business models that enable business to be conducted via e-commerce. Trust is identified as a key underpinning condition in enterprise cultures without which knowledge sharing may be constrained. Evidence from ongoing empirical research suggests that some UK enterprises my not yet be leveraging knowledge management effectively in order to become e-businesses.