Conceptual Design of a Service Level Agreement Management System

被引：0
|
作者：
Yuan, Puyu [1 ]
Peng, Wuliang [2 ]
机构：
[1] Shenyang Ligong Univ, Sch Sci, Shenyang 110159, Peoples R China
[2] Shenyang Ligong Univ, Sch Econ & Management, Shenyang 110159, Peoples R China
来源：
ADVANCES IN COMPUTER SCIENCE, INTELLIGENT SYSTEM AND ENVIRONMENT, VOL 3 | 2011年 / 106卷
基金：
中国国家自然科学基金;
关键词：
service level agreement; information management; business management;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Due to customer demand, market competition and technological development of multiple background, SLA (Service Level Agreement) is playing more and more important roles in telecommunications industry. In this paper, we give an overall system implementation method, architecture. technology roadmap and outline design of each module to guide the detailed design and development. This work can be used by the implementation of SLA system and referred by related researched in service management domain.
引用
收藏
页码：413 / +
页数：2
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