Evaluation of expected software quality: A customer's viewpoint

The paper describes an approach, which we developed to assess the expected quality of software for a huge governmental system. The assessment was done on behalf of the customer, and not of the development company, and was performed within two years along with the software development process. Our approach was based on a modification to GQM and was focused on the evaluation of the quality of methods and the deliverables of the project. The paper describes the areas of the quality evaluation, the questions that we stated and the metrics that we used. The statistical metrics defined in ISO 9126 appeared not very helpful within the context of this project.