Impact of artificial intelligence in human resource management: a qualitative study in the Malaysian context

被引：13

作者：

Sithambaram, Rani Angammah ^{[1
]}

Tajudeen, Farzana Parveen ^{[2
]}

机构：

[1] Univ Malaya, Kuala Lumpur, Malaysia

[2] Univ Malaya, Dept Management, Kuala Lumpur, Malaysia

来源：

ASIA PACIFIC JOURNAL OF HUMAN RESOURCES | 2023年 / 61卷 / 04期

关键词：

AI; HRIS; HRM; impact; usage; SYSTEMS; TECHNOLOGY;

D O I：

10.1111/1744-7941.12356

中图分类号：

F24 [劳动经济];

学科分类号：

020106 ; 020207 ; 1202 ; 120202 ;

摘要：

This study examines the usage and impact of artificial intelligence (AI) in HRM among 12 companies located in Malaysia. In-depth interviews were conducted with the companies' representatives. Thematic analysis was applied to analyze the data. Results showed that AI in HRM was mainly used for recruitment, talent management, HR shared service operations, learning and development, reporting and analytics and self-service assistance. The results also disclosed that AI usage in HRM could generate operational, managerial, strategic, organizational, informational and compliance benefits for companies. The outcome of this study offers a better understanding of the usage and impact of AI-based software in HRM, hence the better implementation of AI in HRM. Companies in Malaysia can then make better AI investment decisions.

引用

页码：821 / 844

页数：24

共 50 条

[21] Generative Artificial Intelligence in Business: Towards a Strategic Human Resource Management Framework
Chowdhury, Soumyadeb
Budhwar, Pawan
Wood, Geoffrey
BRITISH JOURNAL OF MANAGEMENT, 2024, 35 (04) : 1680 - 1691
[22] Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
Vrontis, Demetris
Christofi, Michael
Pereira, Vijay
Tarba, Shlomo
Makrides, Anna
Trichina, Eleni
INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2022, 33 (06): : 1237 - 1266
[23] A Probing: How Artificial Intelligence is Beneficial in Different Fields of Human Resource Management
Mohamad, Zaleha
Chaudhary, Ruchi
Iyer, Srinivasan
Sutarto
Khan, Sania
PACIFIC BUSINESS REVIEW INTERNATIONAL, 2022, 15 (04): : 80 - 89
[24] When technology meets people: the interplay of artificial intelligence and human resource management
Qamar, Yusra
Agrawal, Rakesh Kumar
Samad, Taab Ahmad
Jabbour, Charbel Jose Chiappetta
JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT, 2021, 34 (05) : 1339 - 1370
[25] Artificial intelligence-based organizational human resource management and operation system
Yang, Yang
FRONTIERS IN PSYCHOLOGY, 2022, 13
[26] Integrating artificial intelligence and human resource management: a review and future research agenda
Gong, Qinyan
Fan, Di
Bartram, Timothy
INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2025, 36 (01): : 103 - 141
[27] Application of artificial intelligence in enterprise human resource management and employee performance evaluation
Nie, Qingguo
INTERNATIONAL JOURNAL OF COMPUTER APPLICATIONS IN TECHNOLOGY, 2024, 74 (03) : 186 - 196
[28] Human resource developments with the touch of artificial intelligence: a scale development study
Kambur, Emine
Akar, Cuneyt
INTERNATIONAL JOURNAL OF MANPOWER, 2022, 43 (01) : 168 - 205
[29] How does human resource department's client relationship management affect sustainable enterprise performance - In the context of artificial intelligence?
Wang X.-L.
Lei N.
Hou Y.-Z.
Lei, Ni (nlei@dem.ecnu.edu.cn), 1600, Inderscience Publishers (84): : 50 - 69
[30] How does human resource department's client relationship management affect sustainable enterprise performance - in the context of artificial intelligence?
Wang, Xiao-Ling
Lei, Ni
Hou, Yun-Zhang
INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT, 2020, 84 (1-2) : 50 - 69

← 1 2 3 4 5 →