A learning management system-based approach to assess learning outcomes in operations management courses

The 2020 Covid pivot highlighted the need for cost-free, online learning tools. We present an approach which enables learners to master process analysis material in and outside the classroom using an LMS-generated learning feedback approach. We present the approach with its imple-mentation procedures, benefits, and limitations. This approach is used in an undergraduate operations management class and evidence of the approach's effectiveness is presented using standardized data points from four instructors across several sections of the operations management class. Additional advantages to this approach include efficiency in building and grading assessments, and collaborative assessment, while no additional monetary or learning cost of a new system is required. Continuous improvement of the approach could be extended to all course content and other courses, and even into crowdsourcing content and assessment tools via Learning Management Systems.