Impact of Employee Experience on Customer Experience in the Physical Retail Industry: Personal Initiative as a Moderator

被引:0
|
作者
Balakrishnan, Jeeva [1 ]
Totawar, Abhishek [1 ]
机构
[1] Indian Inst Management Trichy, Tiruchirappalli, India
关键词
D O I
暂无
中图分类号
B84 [心理学];
学科分类号
04 ; 0402 ;
摘要
862
引用
收藏
页码:37 / 37
页数:1
相关论文
共 50 条
  • [1] Measuring customer experience in physical retail environments
    Carlos Bustamante, Juan
    Rubio, Natalia
    JOURNAL OF SERVICE MANAGEMENT, 2017, 28 (05) : 884 - 913
  • [2] Enhancing the Customer Experience by Mixed Reality in the Retail Industry
    Jiang, Yirui
    Trung Hieu Tran
    Williams, Leon
    Palmer, Jaime
    Simson, Edgar
    Benson, Daniel
    Christopher, Michael
    Christopher, Daila
    2021 5TH INTERNATIONAL CONFERENCE ON ARTIFICIAL INTELLIGENCE AND VIRTUAL REALITY, AIVR 2021, 2021, : 41 - 45
  • [3] In-Store Customer Experience and Customer Emotional State in the Retail Industry
    Ogruk, Gokcen
    Anderson, Trisha D.
    Nacass, Audrey Sophie
    JOURNAL OF RESEARCH FOR CONSUMERS, 2018, (32): : 110 - 141
  • [4] The Effect of Queuing Technology on Customer Experience in Physical Retail Environments
    Obermeier, Gabriele
    Zimmermann, Robert
    Auinger, Andreas
    HCI IN BUSINESS, GOVERNMENT AND ORGANIZATIONS, HCIBGO 2020, 2020, 12204 : 141 - 157
  • [5] Measuring retail customer experience
    Bagdare, Shilpa
    Jain, Rajnish
    INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, 2013, 41 (10) : 790 - +
  • [6] The customer retail app experience: Implications for customer loyalty
    Molinillo, Sebastian
    Aguilar-Illescas, Rocio
    Anaya-Sanchez, Rafael
    Carvajal-Trujillo, Elena
    JOURNAL OF RETAILING AND CONSUMER SERVICES, 2022, 65
  • [7] Employee experience of aesthetic labour in retail and hospitality
    Warhurst, Chris
    Nickson, Dennis
    WORK EMPLOYMENT AND SOCIETY, 2007, 21 (01) : 103 - 120
  • [8] Customer Experience in Retail: A Systematic Literature Review
    Bascur, Camila
    Rusu, Cristian
    APPLIED SCIENCES-BASEL, 2020, 10 (21): : 1 - 18
  • [9] Examining the customer experience in the metaverse retail revolution
    Gleim, Mark R.
    McCullough, Heath
    Gabler, Colin
    Ferrell, Linda
    Ferrell, O. C.
    JOURNAL OF BUSINESS RESEARCH, 2025, 186
  • [10] Uncovering the gamified customer experience in the retail environment
    Disse, Isabel Kittyma
    Olsson, Marcus
    INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, 2023, 51 (07) : 955 - 971