Digital transformation success in the public sector: A systematic literature review of cases, processes, and success factors

被引：12

作者：

Escobar, Fernando ^{[1
]}

Almeida, Washington H. C. ^{[2
]}

Varajao, Joao ^{[1
]}

机构：

[1] Univ Minho, Ctr ALGORITMI, Guimaraes, Portugal

[2] Cesar Sch, Recife, PE, Brazil

来源：

INFORMATION POLITY | 2023年 / 28卷 / 01期

关键词：

Digital transformation; public sector; e-Gov; e-Government; digital government; smart government; case study; process; success factor; E-GOVERNMENT; MANAGEMENT; TRUST; CONFIDENCE; GOVERNANCE; PORTUGAL;

D O I：

10.3233/IP-211518

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

This study conducts a systematic literature review on several aspects regarding the success of initiatives of digital transformation in the public sector (DTPS), focusing on case studies, processes, and success factors of the DTPS projects. The research was carried out using several scientific databases and indexers (such as ACM Digital Library, IEEE Xplore, and ISI Web of Science). The literature review process enabled the identification of a total of 38 case studies, four processes, and 51 success factors, all of which are presented and discussed, contributing both to theory and practice, to minimizing risks and improving the success of DTPS projects. The review process also enabled the identification of new research avenues.

引用

页码：61 / 81

页数：21

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