Calibrating Internal Communication Satisfaction within Organizations as an Auditing Index

被引:0
|
作者
Jaafari, Muath I. [1 ]
Amin, Rizwana [2 ]
Latif, Muhammad Aamir [3 ]
Bin Ajjaj, Haya Abdulaziz [4 ]
机构
[1] King Saud bin Abdul Aziz Univ, Coll Med, Riyadh 11433, Saudi Arabia
[2] Bahria Univ, Dept Profess Psychol, Islamabad 44000, Pakistan
[3] Natl Univ Modern Languages, Dept Engn, Islamabad 44000, Pakistan
[4] King Saud bin Abdul Aziz Univ, Coll Business Adm, Riyadh 11433, Saudi Arabia
关键词
internal communication; satisfaction; employees; factor analysis; communication audit; JOB-SATISFACTION; EMPLOYEES;
D O I
10.3390/su151612105
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
Prior research regarding communication audits within organizations depicts a general understanding of various aspects of the communication process that augment productivity. The present study aimed at validating a newly developed scale that measures internal communication maturity within organizations through an employee-centric approach rather than a management-centric one. The present study employs a cross-sectional survey research design. A total of 2071 employees (94.4% male; 5.6% female) from the logistic industry across the Kingdom of Saudi Arabia were approached through convenience sampling. Based on the literature review and results derived from interviews, 16 items were generated with a 5-point Likert response format. Results indicated the measure is reliable and valid. Reliability analysis showed good alpha reliability coefficients (>0.75) between total internal communication satisfaction and its subscales (awareness, appreciation, relationship, engagement and maturity). The correlation matrix from EFA revealed the presence of coefficients of 0.3 and above, indicating the data is fit for factor analysis. Confirmatory factor analysis showed an acceptable model-data fit of the five-factor model. Data were collected only from the logistics industry; however, data can be gathered from other industries as well. Furthermore, cross-sectional data are used in the current study; therefore, they cannot be used to infer a causal relationship. The present study will be broadly helpful in diagnosing specific communication areas and formulating recommendations for improvement. The instrument will be worthwhile in communication audits of organizations.
引用
收藏
页数:16
相关论文
共 50 条
  • [41] Internal communication, employee participation, job satisfaction, and employee performance
    Kulachai, Waiphot
    Narkwatchara, Piya
    Siripool, Pralong
    Vilailert, Kasisorn
    PROCEEDINGS OF THE 15TH INTERNATIONAL SYMPOSIUM ON MANAGEMENT (INSYMA 2018), 2018, 186 : 124 - 128
  • [42] A SYSTEM FOR IMPROVING INTERNAL COMMUNICATION WITHIN A POLICE AGENCY
    HAYES, JM
    POLICE CHIEF, 1983, 50 (11): : 64 - 65
  • [43] THE EFFECTS OF DECISION-MAKING STYLE ON OPENNESS AND SATISFACTION WITHIN JAPANESE ORGANIZATIONS
    STEWART, LP
    GUDYKUNST, WB
    TINGTOOMEY, S
    NISHIDA, T
    COMMUNICATION MONOGRAPHS, 1986, 53 (03) : 236 - 251
  • [44] CAUSES OF ATTACKS ON PSYCHIATRIC MEDICAL CARE PERSONNEL WITHIN ORGANIZATIONS AND JOB SATISFACTION
    Xia, Ying
    Yang, Ziyun
    Ji, Hanbin
    Fang, Lijie
    Ji, Qiuming
    Liao, Dan
    ACTA MEDICA MEDITERRANEA, 2023, 39 (01): : 209 - 217
  • [45] Pathways to use of communication campaigns' evaluation findings within international organizations
    O'Neil, Glenn
    Bauer, Martin W.
    EVALUATION AND PROGRAM PLANNING, 2018, 69 : 82 - 91
  • [46] THE IMPACT OF ELECTRONIC COMMUNICATION WITHIN ORGANIZATIONS' MEDIA ON MANAGERIAL LEADERSHIP BEHAVIOUR
    Schwerd, Stefan
    NEW CHALLENGES OF ECONOMIC AND BUSINESS DEVELOPMENT - 2012, 2012, : 603 - 613
  • [47] Calibrating from Within: Multipoint Internal Calibration of a Quantitative Mass Spectrometric Assay of Serum Methotrexate
    Hoffman, Melissa A.
    Schmeling, Michael
    Dahlin, Jayme L.
    Bevins, Nicholas J.
    Cooper, Donald P.
    Jarolim, Petr
    Fitzgerald, Robert L.
    Hoofnagle, Andrew N.
    CLINICAL CHEMISTRY, 2020, 66 (03) : 474 - 482
  • [48] Risks associated with corporate social media communication - Time for internal auditing to step-up
    Green, S. C.
    SOUTHERN AFRICAN JOURNAL OF ACCOUNTABILITY AND AUDITING RESEARCH-SAJAAR, 2016, 18 (01): : 73 - 91
  • [49] Employees' Perceptions of Internal Communication Processes and Communication Satisfaction in a Northern Portuguese Higher Education Institution
    Rodrigues, Ana Paula
    Cordeiro, Ana Cantante
    Antonio, Patricia
    Pires, Carlos
    Madeira, Rui
    INTERNATIONAL JOURNAL OF MARKETING COMMUNICATION AND NEW MEDIA, 2018, 6 (10): : 96 - 121
  • [50] Cultural dimensions of South African employees and internal organisational communication satisfaction
    Jensen, Ingrid
    Papastefanou, Nicolette
    Conradie, Pieter
    COMMUNICATIO-SOUTH AFRICAN JOURNAL FOR COMMUNICATION THEORY AND RESEARCH, 2013, 39 (01): : 144 - 163