Effects of in-store live stream on consumers' offline purchase intention

被引:37
|
作者
Zhang, Peilin [1 ]
Chao, Chih-Wei [1 ]
Chiong, Raymond [2 ]
Hasan, Najmul [3 ]
Aljaroodi, Hussain M. [4 ]
Tian, Feng [1 ]
机构
[1] Univ Newcastle, Newcastle Business Sch, Newcastle, NSW 2300, Australia
[2] Univ Newcastle, Sch Informat & Phys Sci, Callaghan, NSW 2308, Australia
[3] BRAC Univ, BRAC Business Sch, Dhaka, Bangladesh
[4] Inst Publ Adm, Dammam, Eastern Provinc, Saudi Arabia
关键词
Live stream influencer marketing; Stimuli-organism-response (SOR); Consumer attitude; In-store purchase intention; WISHFUL IDENTIFICATION; EXPERIENCE; IMPACT; INFLUENCERS; SITES;
D O I
10.1016/j.jretconser.2023.103262
中图分类号
F [经济];
学科分类号
02 ;
摘要
Live stream marketing through social media has attracted the attention of digital retailing marketers in recent years. However, there is a lack of evidence in understanding the influence of in-store live stream on offline purchase intentions. This study aimed to investigate the influence patterns of environmental stimuli on con-sumers' intention to purchase offline/in-store after watching an in-store live stream session. The Stimuli-Organism-Response (SOR) model was employed as the theoretical framework, and a structured questionnaire was used to collect data from individuals who had previous experience with in-store live stream marketing. Structural equation modelling was then applied for data analysis, with a total of 234 valid responses. The findings revealed that environmental stimuli have a significant positive effect on consumers' intentions to make in-store purchases, and the attitudes towards influencers and products substantially mediate the relationship between stimuli and purchase intention. More specifically, consumer attitude towards products has a pronounced effect on whether they will make an in-store purchase. The novelty of this research lies in its investigation of the impact that live stream marketing has on offline or in-store shopping experiences. This contrasts with the ma-jority of existing live stream studies, which focus on consumers' online shopping experiences. In addition, this study broadens the scope of the application of the SOR model to contribute to the growing body of literature on live stream marketing.
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页数:12
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