business process management;
return on investment;
agile culture;
agile methodologies;
BUSINESS PROCESS MANAGEMENT;
PERFORMANCE;
D O I:
10.1504/IJBPM.2024.135138
中图分类号:
C93 [管理学];
学科分类号:
12 ;
1201 ;
1202 ;
120202 ;
摘要:
In the current business environment, companies need to be constantly adapting either to economic circumstances or to the increasingly fast technology advancements to gain competitive advantage. This adaptation comes from culture and how processes inside a company are managed and agile appears as the answer for it. This research aims to determine how to adopt agile culture in combination with its methodologies and practices, while also considering the barriers and success factors. A series of interviews were conduct in a case study with employees from distinct departments, with different roles and ranks of a company that has been implementing Agile, granting a 360-degree view of the implementation. Results reveal that the company improved its multidisciplinary projects by taking down barriers between departments, having a positive impact on its efficiency in delivering value to the client.