Structure for the Implementation and Control of Robotic Process Automation Projects

Robotic Process Automation known as RPA aims to automate business processes by reproducing human interactions with the graphical user interface. The implementation of a technology such as Robotic Process Automation (RPA) allows all these routines to be executed by software "robots". The objective of this work is to develop a structural management framework for the implementation and control of RPA projects, based on the PDCA cycle and the RPA life cycle. To achieve this objective, a bibliographical analysis was carried out using key terms related to the theme. Few works related to the theme were identified. An analysis of the works was carried out, verifying that none of the works addresses all phases of the PDCA cycle. However, what is new is a structural framework that covers all phases of the PDCA cycle and the RPA lifecycle. In addition, this framework presents the functions of each of the stages of the RPA life cycle, necessary for the implementation and control of RPA projects, and presents the external/internal structure of the organization chart of an RPA team, passing through the various levels of implementation of RPA, given the complexity of this technology. Finally, a proposed methodology was also presented in the framework to assist in the creation of RPA KPI's. In short, this framework stands out from the others for being quite complete and being able to have good proposals for managing the implementation and control of RPA projects, in teams that are at different levels of RPA implementation.