Academic Supervision Model Based on Total Quality Management (TQM): A Case in Elementary School of Medan-Indonesia

The concept of Total Quality Management (TQM) emphasizes the consistent of searching for continuous improvement to achieve customer's needs and satisfaction. This study aims to: (1) find the objective condition of supervisory academic supervision in Medan Marelan ; (2) find a conceptual model of supervisory academic supervision based on Total Quality Management (TQM) in improving learning outcomes in Elementary School of Medan Marelan; (3) know the implementation of supervisory academic supervision based on Total Quality Management (TQM) in improving learning outcomes; (4) determine the effectiveness of the supervisory academic supervision model based on Total Quality Management (TQM) in improving learning outcomes in Elementary School of Medan Marelan. This R&D and experimental research are carried out at public schools in Medan Maryland, North Sumatra. The population is all teachers in the Elementary School of Medan Marelan, while the total sample is 169 teachers. A limited trial has been conducted on 30 teachers. Data were collected by inventory, observation sheets, interviews, and documentation.The results of this research show that: (1) the TQM-based supervisory academic supervision model is suitable to be applied to elementary school teachers in Medan Maryland to improve learning outcomes; (2) the output of the TQM-based academic supervision model, namely the learning outcomes of TQM model is significantly higher than the previous model in schools; (3) the response from program managers, school management and respondents to the implementation of the TQM-based supervisory academic supervision model is quite satisfactory, both regarding the concept of the model, and its implementation and their perceptions of the model.