How do companies respond to consumer advocacy behavior in their digital marketing strategies?

被引:0
|
作者
Setiawan, Ahmad Ikhwan [1 ]
机构
[1] Sebelas Maret Univ, Management Dept, Ind Mkt, Surakarta, Indonesia
关键词
5As stages; corporate response; e-advocacy; culinary businesses; Covid-19; CUSTOMER LOYALTY; BRAND ADVOCACY; REPUTATION; ROLES;
D O I
10.21511/im.19(1).2023.08
中图分类号
F [经济];
学科分类号
02 ;
摘要
This study aims to confirm whether the series of marketing strategies designed by com-panies have followed the consumer process in product consumption with reference to the stages of the 5As: aware, appeal, ask, act, and advocate. Companies respond to these stages by implementing five market interventions: consumer affinitive direction, touch power strengthening, market preference enhancement, loyalty retain quality, and e-advocacy leverage capacity. An empirical analysis using AMOS was carried out on 352 online-based culinary business operators in Indonesia, a field that has expe-rienced massive expansion during the Covid-19 pandemic. From the results of this analysis, it can be concluded that although the market interventions do not follow the exact same process as the 5A concept, in general, the stages followed by companies in online product marketing are compatible and parallel to those in the consumer process of product consumption. The various concepts of digital marketing strategies contrib-ute conceptually to enhance the scope of e-advocacy theory from the perspective of strategic marketing, a field that has received limited research attention.
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页码:86 / 100
页数:16
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