Use of Instant Messaging to Improve Communication Between Teachers and Students

Instant messaging has changed the way we communicate, especially with young people who have become accustomed to using mobile devices to stay connected. This phenomenon has gained relevance within the academic context due to the positive and negative implications it can bring to the training process. The research aims to analyze the advantages of using an instant messaging application in the communication between teachers and students to solve questions in a programming course. With the research, we analyzed different general variables such as the time and space gap, the level of confidence in using the tool, and the collaborative learning by supporting each other in resolving questions. Our conclusions show that the use of instant messaging allows having a fluid communication adapted to the new ways of communication of the students. Collaboration was a relevant factor within the WhatsApp group because it generated a friendly and cordial environment that generated confidence when asking questions and obtaining feedback. We recommend the continued use of instant messaging and student groups because of their positive results as a form of interaction between teachers and students.