情绪劳动对组织承诺的影响研究

被引：10

作者：

李相玉 ^{[1
]}

徐彪 ^{[2
]}

李嘉 ^{[1
]}

杨忠 ^{[1
]}

机构：

[1] 南京大学商学院

[2] 南京大学政府管理学院

来源：

南京社会科学 | 2014年 / 10期

关键词：

情绪劳动; 工作倦怠; 组织承诺; 一线员工; 服务互动;

D O I：

10.15937/j.cnki.issn1001-8263.2014.10.028

中图分类号：

F272.92 [人事管理];

学科分类号：

1201 ;

摘要：

随着服务业的发展,服务人员的低组织承诺、高离职率逐渐引起了学界和实践界的重视,服务业一线员工高情绪负荷的工作特征是导致员工低组织承诺的一个重要原因。本研究探讨了情绪劳动对组织承诺三个维度(情感承诺、继续承诺、规范承诺)的作用机制。研究发现:(1)情绪劳动越多工作倦怠的程度也越高;(2)员工的工作倦怠对继续承诺、情感承诺、规范承诺皆有负向作用;(3)工作倦怠在情绪劳动与三种组织承诺之间有部分中介作用。

引用

页码：14 / 21

页数：8

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