公共危机事件后的政府信任修复

被引：40

作者：

徐彪

机构：

[1] 南京大学政府管理学院

来源：

中国行政管理 | 2013年 / 02期

基金：

中国博士后科学基金;

关键词：

政府信任; 公共危机事件; 危机管理;

D O I：

暂无

中图分类号：

D630 [国家机关工作与人事管理];

学科分类号：

1204 ; 120401 ;

摘要：

信任修复是近年来学术界关注的热点问题,目前学术界从心理认知、人际关系、社会制度层面形成了三种信任修复理论:基于归因理论的信任修复、基于社会平衡理论的信任修复、基于制度理论的信任修复。本研究在对三种理论适用情景及相互关系分析的基础上,构建了政府信任修复的4阶段整合模型,并进一步对每一阶段的修复机理、相应的修复策略进行了分析和阐述,从而形成了政府在公共危机事件中修复信任的系统性框架。

引用

页码：31 / 35

页数：5

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