社交媒体信息过载、功能过载与用户焦虑情绪的关系:一项实验研究

被引:29
|
作者
刘鲁川 [1 ]
张冰倩 [1 ]
李旭 [2 ]
机构
[1] 不详
[2] 山东财经大学管理科学与工程学院
[3] 不详
[4] 中国人民大学商学院
[5] 不详
关键词
社交媒体; 信息过载; 功能过载; 用户焦虑; 实验研究;
D O I
10.13365/j.jirm.2019.02.066
中图分类号
G252 [读者工作];
学科分类号
摘要
本文探究社交媒体的信息过载、功能过载与用户焦虑情绪之间的关系,弥补信息系统持续使用理论的不足。借鉴临床医学中常用的焦虑情绪测评量表,设计了4个用户心理实验,分析信息过载及功能过载层面的四种社交媒体外部特性与用户焦虑水平之间的关系。研究发现用户在使用社交媒体的过程中,感知到信息冗余与虚假信息时用户的焦虑水平显著升高。而系统功能因素对于社交媒体用户焦虑情绪的影响并没有信息因素那样显著。研究对全面理解社交媒体用户的焦虑情绪具有理论意义,对用户心理疏导及干预具有指导意义。
引用
收藏
页码:66 / 76
页数:11
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