Opportunities for the use of telemedicine in home hospice care: lessons learned from the COVID-19 pandemic

Introduction: Telemedicine has become increasingly essential in home hospice care, especially during the COVID-19 pandemic, as it was used to substitute for or support face-to-face home visits. Objectives: This retrospective pilot study aimed to investigate the use of telemedicine in home hospice care in Hungary during the pandemic and to explore whether home hospice services still use telemedicine after the end of the restrictions. Methods: An online survey was conducted among hospice coordinators and hospice nurses who worked in home hospice care during the pandemic. Statistical analysis was undertaken using IBM SPSS Statistics for Windows software. Descriptive analysis was performed on the data. Results: Telephone contact was the most used method in home hospice care to reduce the number of face-to-face visits during the COVID-19 pandemic, and the pulse oximeter with an app was the only tool for monitoring the patients' condition. Telephone consultation replaced face-to-face consultation with doctors for advice. Most respondents considered telemedicine helpful, mainly in reducing the staff workload. According to the respondents' experience, half of the home hospice patients and their caregivers were welcomed to use telemedicine, and most had no problems using it. Some telemedicine-related solutions are still applied in home hospice care, and the staff would like to continue using them. Conclusion: Telemedicine was applied in home hospice care in Hungary during the COVID-19 pandemic, and there is still a demand for the use of it. Telemedicine could also be a solution to reduce differences in accessibility to home hospice care in Hungary.