Exploring the effects of external cocreators on service innovation

被引：0
|
作者：
Hsieh, Jung-Kuei [1 ]
Liao, Chien Hsiang [2 ]
机构：
[1] Natl Taipei Univ, Dept Business Adm, 151 Univ Rd, New Taipei City 23741, Taiwan
[2] Fu Jen Catholic Univ, Dept Informat Management, 510 Zhongzheng Rd, New Taipei City 24205, Taiwan
来源：
SERVICE BUSINESS | 2025年 / 19卷 / 01期
关键词：
Service-dominant logic (SD logic); External cocreator; Open service innovation; Relational view theory; Knowledge-based theory; INBOUND OPEN INNOVATION; CUSTOMER KNOWLEDGE MANAGEMENT; CO-CREATION; BUSINESS PERFORMANCE; SUPPLIER INVOLVEMENT; RELATIONAL VIEW; DOMINANT LOGIC; SERVITIZATION; PERSPECTIVE; CHAIN;
D O I：
10.1007/s11628-024-00578-8
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
In this study, we investigate the influence of customer and business partner co-creation on service innovation across 106 IT and 130 finance companies. Through the lens of open service innovation and service-dominant logic, the findings indicate that co-creation strengthens relationship bonds and increases the value of external knowledge, positively impacting service innovation. Furthermore, the present study identifies industry type (manufacturing vs. service) as a moderating factor in the relationship between antecedents and service innovation performance. By reevaluating the roles of external participants, this research offers valuable insights into service innovation, providing guidance for managers to effectively harness external cocreators.
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页数：33
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