Key Success Factors for Sustainability in Regional Innovation to Improve the Quality of Public Services

被引：0

作者：

Savira, Evi maya ^{[1
]}

Yohanitas, Witra apdhi ^{[2
]}

Syah, Robby firman ^{[3
]}

Ramadhan, Arif ^{[4
]}

Putra, Imam radianto anwar setia ^{[5
]}

Fitri, Suci emilia ^{[5
]}

Fahrani, Novi savarianti ^{[6
]}

Asriani ^{[7
]}

机构：

[1] Natl Res & Innovat Agcy, Res Ctr Publ Policy, Gatot Subroto St 10 RT2-RW2, South Jakarta City 12710, Jakarta, Indonesia

[2] Natl Res & Innovat Agcy, Res Ctr Domest Govt, Gatot Subroto St 10,RT2-RW2, Jakarta City 12710, Jakarta, Indonesia

[3] Natl Res & Innovat Agcy, Res Ctr Publ Policy, Gatot Subroto St 10,RT2-RW2, South Jakarta City 12710, Jakarta, Indonesia

[4] Natl Res & Innovat Agcy, Res Ctr Domest Govt, Gatot Subroto St 10 RT2-RW2, South Jakarta City 12710, Jakarta, Indonesia

[5] Natl Res & Innovat Agcy, Res Ctr Domest Govt, Gatot Subroto St 10,RT2-RW2, South Jakarta City 12710, Jakarta, Indonesia

[6] Natl Res & Innovat Agcy Directorate Polit Legal De, BJ Habibie Bldg,MH Thamrin 8, Cent Jakarta 10340, Jakarta, Indonesia

[7] Reg Dev Planning Res & Dev Agcy, Wajo Regents Off Complex, Rusa St 17, Jakarta 90911, South Sulawesi, Indonesia

来源：

LEX LOCALIS-JOURNAL OF LOCAL SELF-GOVERNMENT | 2025年 / 23卷 / 01期

关键词：

sector innovation; public services quality; collaboration; leadership; key success; success factor; GOVERNMENT; SYSTEMS; CHINA;

D O I：

10.52152/23.1.1-27(2025

中图分类号：

D0 [政治学、政治理论];

学科分类号：

0302 ; 030201 ;

摘要：

In more than a decade, the rapid growth of public sector innovations in Indonesia were demonstrated by the number of innovations listed in the Public Service Innovation Competition which held from 2014 to 2022 and the growth number of the Innovative Government Award participants which held from 2018 to 2022 have grown by 517% and 576% respectively. However, the advancement in number of innovations were not in line with scalling-up of public service quality. This happened due to unsustainability in the regional innovations. The purpose of this research is to identify and analyze factors those affect the regional innovation sustainability in improving the quality of public services. This study used a qualitative approach. Data were analyzed by using the descriptive analysis technique. The studies from Bandung City, Cimahi City, and Banyuwangi Regency showed that leadership, collaboration, usability, and a conducive ecosystem of innovations are the key success factors for the sustainability of innovation in improving the quality of public services. This study recommend to develop the regional innovation governance to ensure the quality of public services.

引用

页码：1 / 27

页数：27

共 50 条

[41] A survey of key success factors in financial services marketing and brand management
Hinshaw, Michael
JOURNAL OF FINANCIAL SERVICES MARKETING, 2005, 10 (01) : 37 - 48
[42] A survey of key success factors in financial services marketing and brand management
Michael Hinshaw
Journal of Financial Services Marketing, 2005, 10 (1) : 37 - 48
[43] The Influence of Socio-Demographic Factors on Financial Sustainability of Public Services: A Comparative Analysis in Regional Governments and Local Governments
Lopez Subires, Maria Deseada
Alcaide Munoz, Laura
Navarro Galera, Andres
Rodriguez Bolivar, Manuel Pedro
SUSTAINABILITY, 2019, 11 (21)
[44] Regional disparity in access to basic public services in Saudi Arabia: A sustainability challenge
Gazzeh, Karim
Abubakar, Ismaila Rimi
UTILITIES POLICY, 2018, 52 : 70 - 80
[45] QFD for selecting key success factors in the implementation of quality 4.0
Dror, Shuki
QUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, 2022, 38 (06) : 3216 - 3232
[46] A STUDY ON THE KEY SUCCESS FACTORS OF SERVICE QUALITY FOR INTERNATIONAL HOTELS
Chang, Wan-Yu
ACTA OECONOMICA, 2014, 64 : 25 - 37
[47] ASSESSING USERS' PERCEPTIONS ON HOW TO IMPROVE PUBLIC SERVICES QUALITY
Carvalho, Claudia
Brito, Carlos
PUBLIC MANAGEMENT REVIEW, 2012, 14 (04) : 451 - 472
[48] Willingness to Pay to Improve Quality of Public Healthcare Services in Mauritius
Jeetoo, Jamiil
Jaunky, Vishal Chandr
HEALTHCARE, 2022, 10 (01)
[49] Analysis on the Key Factors Influencing the Success of the Industry-University Collaborative Innovation
Liu, Jia
Qin, Yuanjian
PROCEEDINGS OF THE 2016 6TH INTERNATIONAL CONFERENCE ON MECHATRONICS, COMPUTER AND EDUCATION INFORMATIONIZATION (MCEI 2016), 2016, 130 : 1492 - 1496
[50] Critical success factors in integrating sustainability with quality in a food and beverage company
Purcidonio, Paula Michelle
Lemos Grillo, Nicholas Marchi
Cruz Alarcao, Vinicius de Castro
BRAZILIAN JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 2020, 17 (02):

← 1 2 3 4 5 →