Physician Communication Behaviors on Patient Satisfaction in Primary Care Medical Settings in Bangladesh

被引：1

作者：

Zakaria, Muhammad ^{[1
,2
]}

Mazumder, Subarna ^{[2
]}

Faisal, Hasan Mahmud ^{[3
,4
]}

Zannat, Rubaiya ^{[3
,5
]}

Haque, Md Rejaul ^{[6
]}

Afrin, Tanjina ^{[7
]}

Cheng, Feng ^{[8
,9
]}

Xu, Junfang ^{[10
]}

机构：

[1] Wayne State Univ, Dept Commun, Detroit, MI USA

[2] Univ Chittagong, Dept Commun & Journalism, Chattogram, Bangladesh

[3] Univ Southern Mississippi, Sch Media & Commun, Hattiesburg, MS USA

[4] Jahangirnagar Univ, Dept Journalism & Media Studies, Dhaka, Bangladesh

[5] Univ Dhaka, Dept Mass Commun & Journalism, Dhaka, Bangladesh

[6] Minnesota State Univ, Dept Commun Studies, Mankato, MN USA

[7] Shaheed Suhrawardy Med Coll, Conservat Dept, Dent Unit, Dhaka, Bangladesh

[8] Tsinghua Univ, Vanke Sch Publ Hlth, Beijing, Peoples R China

[9] Tsinghua Univ, Inst Hlth China, Beijing, Peoples R China

[10] Zhejiang Univ, Sch Med, Affiliated Hosp 2, Sch Publ Hlth, Hangzhou 310058, Peoples R China

来源：

JOURNAL OF PRIMARY CARE AND COMMUNITY HEALTH | 2024年 / 15卷

关键词：

patient satisfaction; physician-patient communication; physician-patient relationship; patient-centered communication behavior; medical consultation; NONVERBAL-COMMUNICATION; STYLE; CENTEREDNESS; GENDER; GP;

D O I：

10.1177/21501319241277396

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Objectives: This study aims at exploring the effects of physicians' communication behaviors on patients' satisfaction in primary care medical consultations in Chattogram, Bangladesh. The study used a quantitative research approach designed with a cross-sectional survey. Methods: Data were collected using post-consultation and facilitator administered questionnaire from the patients who visited the physician for medical consultation in different hospitals and clinics in Chattogram city. Seven hundred patients were included as the study participants. A hierarchical linear regression analysis was performed to examine the factors contributing to the outcome variables. Results: A statistically significant difference (P < .001) appeared regarding patients' perception of adequate consultation, physicians' nonverbal behavior, inhibiting behavior and patients' participating behavior in private and public settings. However, R-2 value shows that physicians' patient-centered behaviors appeared as the stronger predictors of patient satisfaction toward medical interviews, followed by socioeconomic variables of patients and physicians and patients' participation during the consultation. Presence of a third person with patients during consultation (beta = -.05, P = .040), physicians' private setting of consultation (beta = .16, P < .001), physicians' seniority (beta = .05, P = .042), patients' participating behavior during consultation (beta = .20, P < .001), physicians' nonverbal behavior (beta = .10, P < .001), physicians' inhibiting behavior (beta = -.39, P < .001), and physicians' facilitating behavior with patients (beta = .32, P < .001) were reported as the influencing factors of patients' satisfaction with medical consultation. Conclusion: This study suggests the profound impact of physicians' patient-centered communication behaviors on patient satisfaction in primary care settings, overshadowing even socioeconomic factors and patient participation.

引用

页数：12

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