Nexus between workplace incivility and adaptive performance: The mediating role of emotional exhaustion

This study investigates the mediating effects of emotional exhaustion on the relationship between workplace incivility and adaptive performance among nurses in Osogbo, Nigeria. The research aims to elucidate how incivility impacts emotional well-being and functional performance in a healthcare setting. A cross-sectional survey was employed to collect data from 311 healthcare worker personnel. Structured questionnaires measure workplace incivility, emotional exhaustion, and adaptive performance. Data was analyzed using SPSS 27 and SmartPLS 4.0 to test the formulated hypotheses. The results indicate that workplace incivility is significantly negatively related to adaptive performance and positively related to emotional exhaustion. Emotional exhaustion was found to negatively impact adaptive performance and mediate the relationship between workplace incivility and adaptive performance. Organizations should address workplace incivility through policies and interventions that promote respectful communication, conflict resolution, and emotional intelligence. A supportive culture can protect employees' emotional resources and enhance adaptive performance. Access to employee assistance programs (EAPs) and stress management resources is also recommended.