Impact of E-Governance Regulations on the Business Environment in Bosnia and Herzegovina

Following the notion that countries with traditional bureaucracy in administrative procedures make difficulties in doing business, as well as the existing indicators of corruption in the country, Bosnia and Herzegovina set the quality of the public services provision as one of key priorities in the accession process to European Union. Primary prerequisite for future harmonization in this sense is better regulation. Relevant international indicators position Bosnia and Herzegovina as stagnantly unfavourable business environment for investors and businesses, with the public sector that is not customer oriented due to the limiting digital environment. Therefore, it is necessary to examine the impact of the introduction of new digital solutions with the interoperability development plan to business environment in Bosnia and Herzegovina, within the implementation of one-stop shop practices. The research is focused at predicting the impact of regulations and strategic reforms to the digital transformation of the public sector in Bosnia and Herzegovina, with emphasis to the improvement of business environment and effectiveness of administrative procedures. Within the research, key stakeholders (businesses) shall identify ex-ante the degree of innovation and transformational effect on the acceleration of administrative procedures.