Librarians and paraprofessionals' digital literacy competencies and digital programs of public libraries in Western Visayas, Philippines

PurposeThis study aims to examine the digital literacy (DL) competencies among librarians and paraprofessionals of public libraries in Western Visayas, Philippines. It also investigated the digital programs implemented, the factors enabling or deterring these programs, DL practices and the availed and needed continuing DL skills development.Design/methodology/approachThe study adopted the proposed competence areas and competencies for the Digital Literacy Global Framework. A mixed method was used. A total of 10 librarians and 32 paraprofessionals coming from 16 public libraries in the region were surveyed. A follow-up interview was conducted with the five public libraries' head librarians and library-in-charge.FindingsResults showed that librarians demonstrated relatively higher levels of DL competencies in all seven areas than paraprofessionals. Librarians and paraprofessionals rated the digital content creation competencies the lowest among the seven areas. Financial constraints, slow internet connection, limited library technology spaces, lack of training and seminars, insufficient digital resources, inadequate librarian and staff and multiple library roles were expressed as limiting factors in implementing digital programs in public libraries. Partnership training is the only DL skills development program availed by the librarians and paraprofessionals. They expressed the need to have library automation and digital content creation workshops.Originality/valueThe study attempts to measure the DL skills of librarians and paraprofessionals of public libraries in Western Visayas, Philippines. Capacity building for librarians and paraprofessionals should focus on the items rated very poor to average.