Usable Privacy and Security in Mobile Applications: Perception of Mobile End Users in Saudi Arabia

Privacy and security is very critical for mobile users and in-depth research into the area highlights a need for more scientific literature on the perception and challenges of end users to better align the design of privacy and security controls with user expectations. In this paper, we have explored the perceptions of the usability of privacy and security settings in mobile applications from mobile users in Saudi Arabia. The findings highlight that gender, age, and education level of users do not have any positive correlation with the privacy and security usability perceptions of mobile users. On the other hand, user concerns about privacy and security and the trustworthiness levels of end users regarding mobile phone privacy and security have a positive impact on end users' perception of privacy and security usability. Furthermore, privacy usability perception has a positive impact on users' feelings about their control over the privacy and security of their mobile phones. Based on the results of this empirical study, we propose that user-centric design of privacy and security controls, transparent data handling policies, periodic data management status preview and validation by end users, user education guidelines, strict governmental policies, and automated security settings recommendations can enhance the usability of the privacy and security of mobile phone applications. Our study did not take the geographical location of respondents into account, nor were the respondents balanced based on age and gender. In future work, these weaknesses need to be taken into account, and more qualitative studies can help to extract design guidelines for usable and secure mobile applications.