4.2.2 Agent-Based Process Management

A categorisation of business process covers the full business process spectrum from routine production workflows to high-level emergent processes. The first of these categories is activity-driven processes; they are managed by a single reactive agent architecture. The second of these categories is goal-driven processes; they are managed by a multiagent system. The third of these categories is knowledge-driven processes; they may not be managed as such. Two agent-based architectures manage activity-driven and goal-driven processes respectively. © 2001 The Authors.