A mathematical model to measure customer satisfaction

被引：0
|
作者：
Pereira, Alexander C. [1 ,2 ]
机构：
[1] Aerospace Technical Center, Brazilian Aeronautics Ministry, São José Dos Campos, São Paulo 12225, Brazil
[2] Brazilian Aerospace Technical Center, Brazil
来源：
Quality Engineering | 1998年 / 11卷 / 02期
关键词：
D O I：
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中图分类号：
学科分类号：
摘要：
13
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页码：281 / 286
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