Pragmatic perspectives on the measurement of information systems service quality

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作者：
Kettinger, William J. [1 ]
Lee, Choong C. [2 ]
机构：
[1] Department of Management Science, College of Business Administration, University of South Carolina, Columbia, SC 29208, United States
[2] Franklin P. Perdue Sch. Bus. I./D.S., Salisbury State University, Salisbury, MD 21801, United States
来源：
MIS Quarterly: Management Information Systems | 1997年 / 21卷 / 02期
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摘要：
(Edited Abstract)
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页码：223 / 240
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