Management of inquiry and mediation works in customer contact service

被引：0
|
作者：
Kondo, T. [1 ]
Nishiyama, T. [1 ]
Kato, H. [1 ]
机构：
[1] NTT Information and Communication, Systems Labs
来源：
NTT R and D | 1997年 / 46卷 / 10期
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页码：1047 / 1054
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