Information technology and satisfaction in the banking industry: The mediating role of CRM implementation

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[1] Hsu, Meng-Hsiang
[2] Hsu, Cheng-Se
[3] Yang, Yi-Feng
[4] Chen, Chen-Yuan
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Chen, C.-Y. (cyc@mail.npue.edu.tw) | 1600年 / ICIC Express Letters Office, Tokai University, Kumamoto Campus, 9-1-1, Toroku, Kumamoto, 862-8652, Japan卷 / 03期
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