Model concept to determine the optimal maturity of IT service management processes

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作者：
Department of Information Science, TU-Bergakademie Freiberg, Freiberg, Germany [1 ]
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来源：
Proc. IEEE/ACIS Int. Conf. Comput. Inform. Sci., ICIS | 1600年 / 543-548期
关键词：
Compendex;
D O I：
8th IEEE/ACIS International Conference on Computer and Information Science, ICIS 2009
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摘要：
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