Does service quality matter in measuring the performance of water utilities?

被引：69
|
作者：
Picazo-Tadeo, Andrés J. [1 ]
Sáez-Fernández, Francisco J. [2 ]
González-Gómez, Francisco [3 ]
机构：
[1] Universidad de Valencia, Departamento de Economía Aplicada II, Campus dels Tarongers, 46022 Valencia, Spain
[2] Fundación Escuela de Negocios de Andalucía, Universidad de Granada, Departamento de Economía Internacional y de España, Campus de Cartuja, 18011 Granada, Spain
[3] Universidad de Granada, Departamento de Economía Aplicada, Campus de Cartuja, 18011 Granada, Spain
来源：
Utilities Policy | 2008年 / 16卷 / 01期
关键词：
D O I：
10.1016/j.jup.2007.10.001
中图分类号：
学科分类号：
摘要：
引用
收藏
页码：30 / 38
相关论文
共 50 条
  • [31] Does Water Matter? The Impact of Water Vulnerability on Corporate Financial Performance
    Zheng, Liyuan
    Ye, Ling
    Wang, Mengjiao
    Wang, Yingdi
    Zhou, Haiwei
    INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH, 2022, 19 (18)
  • [32] Developing a new key performance index for measuring service quality
    Pan, Jeh-Nan
    Kuo, Tzu-Chun
    INDUSTRIAL MANAGEMENT & DATA SYSTEMS, 2010, 110 (5-6) : 823 - 840
  • [33] Measuring Service Performance. Practical Research for better quality
    Ivanova, Maya
    EUROPEAN JOURNAL OF TOURISM RESEARCH, 2015, 9 : 150 - 151
  • [34] Does the Ownership of Water Utilities Influence Water-Saving Advice Provided to Service Users? An Analysis of the Spanish Water Sector
    Lopez-Ruiz, Samara
    Ibanez-Rueda, Nazaret
    Guardiola, Jorge
    Gonzalez-Gomez, Francisco
    WATER RESOURCES MANAGEMENT, 2023, 37 (08) : 3299 - 3318
  • [35] Does the Ownership of Water Utilities Influence Water-Saving Advice Provided to Service Users? An Analysis of the Spanish Water Sector
    Samara López-Ruiz
    Nazaret Ibáñez-Rueda
    Jorge Guardiola
    Francisco González-Gómez
    Water Resources Management, 2023, 37 : 3299 - 3318
  • [36] Guests' stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?
    Kalargyrou, Valentini
    Trivellas, Panagiotis
    Sigala, Marianna
    ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, 2020, 25 (07) : 735 - 752
  • [37] SOCIAL CAPITAL AND PUBLIC SERVICE PERFORMANCE: DOES MANAGERIAL STRATEGY MATTER?
    Andrews, Rhys
    Brewer, Gene A.
    PUBLIC PERFORMANCE & MANAGEMENT REVIEW, 2014, 38 (02) : 187 - 213
  • [38] Performance measurement system design in service operations Does size matter?
    Amir, Amizawati Mohd
    MANAGEMENT RESEARCH REVIEW, 2014, 37 (08): : 728 - 749
  • [39] Regional Variations in Emergency Service Performance: Does Social Capital Matter?
    Andrews, Rhys
    Wankhade, Paresh
    REGIONAL STUDIES, 2015, 49 (12) : 2037 - 2052
  • [40] Deep brain stimulation for Parkinson's disease - Does measuring quality matter?
    Ba, Fang
    Jimenez-Shahed, Joohi
    PARKINSONISM & RELATED DISORDERS, 2019, 60 : 1 - 2
12345