Does service quality matter in measuring the performance of water utilities?

被引:69
|
作者
Picazo-Tadeo, Andrés J. [1 ]
Sáez-Fernández, Francisco J. [2 ]
González-Gómez, Francisco [3 ]
机构
[1] Universidad de Valencia, Departamento de Economía Aplicada II, Campus dels Tarongers, 46022 Valencia, Spain
[2] Fundación Escuela de Negocios de Andalucía, Universidad de Granada, Departamento de Economía Internacional y de España, Campus de Cartuja, 18011 Granada, Spain
[3] Universidad de Granada, Departamento de Economía Aplicada, Campus de Cartuja, 18011 Granada, Spain
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D O I
10.1016/j.jup.2007.10.001
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页码:30 / 38
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