Evolutionary design method from product to product service systems

被引：0
|
作者：
Jiang S. [1 ]
Feng D. [1 ,2 ]
Lu C. [2 ]
Li J. [1 ]
Chai H. [1 ]
机构：
[1] Zhejiang Provincial Key Laboratory of Special Purpose Equipment and Advanced Manufacturing Technology, Ministry of Education, Zhejiang University of Technology, Hangzhou
[2] Institute of Engineering Design, Zhejiang University of Technology, Hangzhou
来源：
Feng, Di (248808701@qq.com) | 2018年 / CIMS卷 / 24期
基金：
中国国家自然科学基金;
关键词：
Customer value; Evolutionary design; Performance demands mobile fire extinguisher system; Product design; Product service systems;
D O I：
10.13196/j.cims.2018.03.020
中图分类号：
学科分类号：
摘要：
To improve the competition and reduce the transformation cost, a set of design methods to quickly construct Product Service Systems (PSS) based on existing manufactured products according to customers' requirements was put forward. Through constructing PSS model driven by customers' value, the customers' value was interpreted as customers' performance demands for products. The varieties of existing products should be categorized according to qualities and functions, thus the matching relations between the existing product structure and customers' performance demands was formed. As a result, PSS accorded with customers' requirements was constructed with maximum utilization of the existing product structure. The quick construction of mobile water mist fire extinguishing system was applied to verify the effectiveness of the proposed method. © 2018, Editorial Department of CIMS. All right reserved.
引用
收藏
页码：731 / 740
页数：9
相关论文
共 20 条
  • [11] Zhao Z., Industrial Design of Marketing, (2008)
  • [12] Xu X., An Introduction to Industrial Design, (2008)
  • [13] Tomohiko S., Mattias L., Introduction to Product/service-system Design, (2009)
  • [14] Woodruff R.B., Customer value: The next source for competitive advantages, Journal of the Academy of Marketing Science, 25, 2, pp. 39-53, (1997)
  • [15] Sundbo J., Modulization of service production and a thesis of convergence between service and manufacturing organizations, Scandinavian Journal of Management, 10, 3, pp. 245-266, (1994)
  • [16] Parasuraman A., Et al., A conceptual model of service quality and its implications for future research, Journal of Marketing, 49, 4, pp. 41-50, (1985)
  • [17] Jiang P., Zhu Q., Zhang D., Industrial product service system and its current research, Computer Integrated Manufacturing Systems, 17, 9, pp. 2071-2078, (2011)
  • [18] Gummesson E., Service management: an evaluation and the future, International Journal of Service Industry Management, 5, 1, pp. 77-96, (1994)
  • [19] Ge H., Chu X., Zhang Z., Integrated design model to product/maintenance service, Computer Integrated Manufacturing Systems, 15, 7, pp. 1262-1269, (2009)
  • [20] Shostack L., Services positioning through structural change, Journal of Marketing, 51, 1, pp. 34-43, (1987)
12