Performance measurement: A review of airports

被引：0
|
作者：
Humphreys, Ian [1 ]
Francis, Graham [2 ,3 ]
机构：
[1] Transport Studies Group, Department of Civil and Building Engineering, Loughborough University, Loughborough LE11 3TU, United Kingdom
[2] Performance Management Research Unit, Open University Business School, Walton Hall, Milton Keynes MK7 6AA, United Kingdom
[3] Department of Accounting, Waikato Management School, Waikato University, New Zealand
来源：
International Journal of Transport Management | 2002年 / 1卷 / 02期
关键词：
Airports - Civil aviation - Operations research;
D O I：
10.1016/S1471-4051(02)00003-4
中图分类号：
学科分类号：
摘要：
This paper considers the past, present and future of airport performance measurement. The authors examine the changing nature of the performance measurement of airports. Airport performance measures are important for day to day business and operational management, regulatory bodies, Government and other stakeholders such as passengers and airlines. Measurement systems have been forced to develop in response to changing organisational contexts. With pressures for change coming from changing ownership patterns, an increased commercial focus, regulation, rapid passenger growth, increased concern for the natural environment and technical innovation, the experiences shared and lessons to be learnt highlighted in this paper will be of interest to both academics and practitioners. © 2002 Elsevier Science Ltd. All rights reserved.
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页码：79 / 85
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