Application of Case-Based Reasoning in Helpdesk Systems

被引：0
|
作者：
Apriyanto, Riyan [1 ]
Rahmawati, Ika Intan [1 ]
Setiawan, Hendra [1 ]
Budi [1 ]
Haryono [1 ]
机构：
[1] STMIK Bani Saleh, Indonesia
来源：
Proceedings of 2019 4th International Conference on Informatics and Computing, ICIC 2019 | 2019年
关键词：
Case memory - Casebased reasonings (CBR) - Diagnostic capabilities - Helpdesk - IT resources - Logistics company - Prior knowledge - Problem solving process;
D O I：
8985881
中图分类号：
学科分类号：
摘要：
17
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