Customer relationship management in the banking service: Human resource capability and moderating role of information technology application

被引：0
|
作者：
Yang, Yi-Feng [1 ]
Wang, Yu-Chiang [2 ]
机构：
[1] Graduate School of Business and Administration, Shu-Te University, No. 59, Hengshan Road, Yanchao District, Kaohsiung, Taiwan
[2] Department of Applied Foreign Languages, Shu-Te University, No. 59, Hengshan Road, Yanchao District, Kaohsiung, Taiwan
来源：
ICIC Express Letters | 2014年 / 8卷 / 11期
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页码：3209 / 3213
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