Organizational adoption of information technologies: Case of enterprise resource planning systems

This paper reviews the adoption of Enterprise Resource Planning (ERP) systems which were implemented and are still being implemented in many industries today. The study defines organizational adoption of ERP systems through building a framework which has the core Technology Acceptance Model (TAM) variables (perceived ease of use of ERP system and perceived usefulness), and satisfaction; and common actors of an ERP project: technology, user, organization and project management. A survey was conducted after studying the literature and making qualitative studies. Results of the study revealed that organizational adoption can only be accomplished if the satisfaction with the ERP system is achieved by competency and flexibility of the technology along with the special efforts of project management during project implementation. This study not only handles problems of ERP from a new perspective, but also provides researchers and managers with insight about adopting the ERP software across the organization. © 2008 Elsevier Inc. All rights reserved.