IMPACT OF STRATEGIC PLANNING ON THE QUALITY OF HEALTH SERVICES

被引：0
|
作者：
Cepeda, Maria de Lourdes Llerena [1 ]
Aldaz, Elizabeth Cristina Mayorga [1 ]
Pozo, Carlos Andres Benalcazar [1 ]
机构：
[1] Univ Reg Autonoma Los Andes, Ambato, Ecuador
来源：
REVISTA UNIVERSIDAD Y SOCIEDAD | 2024年 / 16卷 / 04期
关键词：
Organizational culture; Continuous improvement; Patient satisfaction; Proactive adaptation;
D O I：
暂无
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
The quality of health services constitutes a fundamental imperative to guarantee the well-being of the population. In response to the need to strengthen the integration of strategic planning in quality management in Ecuador, this study proposed to analyze the impact of planning on the quality of health services by identifying key factors that influence efficiency, satisfaction of the patient and care outcomes. Among the results, they highlight the relevance of strategic planning in continuous improvement, from operational efficiency to patient safety. The conclusions highlight the need to promote an organizational culture oriented to strategic planning and to strengthen the training of health personnel to guarantee long-term success in the provision of health services in Ecuador.
引用
收藏
页码：553 / 565
页数：13
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