Clinical Crisis Management in Hospitals - Communication and Leadership as Key Factors for Organisational Resilience

被引：0

作者：

Zuchowski, Matthias Lukas ^{[1
]}

Henzler, Dennis ^{[2
]}

Lauerer, Michael ^{[2
]}

Goeller, Aydan ^{[3
]}

Yang, Mia Jiming ^{[2
]}

Flohr, Johanna ^{[1
]}

Alscher, Mark Dominik ^{[1
]}

Nagel, Eckhard ^{[2
]}

机构：

[1] Robert Bosch Krankenhaus, Stuttgart, Germany

[2] Univ Bayreuth, Inst Med Management & Gesundheitswissensch, Prieserstr 2, D-95444 Bayreuth, Germany

[3] Robert Bosch Gesell Med Forsch MbH, Stuttgart, Germany

来源：

GESUNDHEITSOEKONOMIE UND QUALITAETSMANAGEMENT | 2024年 / 29卷 / 04期

关键词：

hospital management; crisis management; leadership; hospital resilience; COVID-19; PERFORMANCE; LESSONS;

D O I：

10.1055/a-2303-0601

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Aim The study examines key success factors for coping with crisis situations in a hospital and derives recommendations for strengthening organizational resilience. Method A two-stage survey was conducted among employees (n=670) and experts (n=42) on success factors and management recommendations for crisis management. Results Measures in leadership and communication are shown to be influential in strengthening resilience. Further recommendations include modular infrastructure, building up IT resources and a robust supplier network. Conclusion Leadership and resilience are closely related. Holding infrastructural factors in a reserve capacity are in conflict with current hospital financing models.

引用

页码：227 / 235

页数：9

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