Translating AI Ethics Principles into Practice to Support Robotic Process Automation Implementation

When organizations leverage artificial intelligence (AI) to automate processes previ - ously performed by people, it frequently causes uncertainty and fear among those af - fected. An often suggested way for organizations to navigate such challenges is to seek guidance from AI ethics principles. Leaders, however, find it difficult to make practical use of these abstract, high-level principles. Based on a case study of the large-scale implementation of robotic process automation at an energy service provider in Ger - many, we provide recommendations for translating AI ethics principles into practice. 1,2