User Experience Research: Point of View Playbook

被引：0
|
作者：
Dogan, Huseyin [1 ]
Giff, Stephen [2 ]
Barsoum, Renee
机构：
[1] Bournemouth Univ, Poole, Dorset, England
[2] Google, Mountain View, CA 94043 USA
来源：
EXTENDED ABSTRACTS OF THE 2024 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS, CHI 2024 | 2024年
关键词：
User Experience Research; Points of View; Playbook; Insight Generation;
D O I：
10.1145/3613905.3637136
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
User Experience Research (UXR) needs to offer clear recommendations based on the meaning of data, evidence, and insights. However, UXR lacks a method to help the practitioners form a compelling perspective that drives impact through evidence-based resources. The paper presents a UXR Point of View (PoV) playbook that provides a set of criteria, standards, and tools to guide multidisciplinary teams in designing services. A playbook typically consists of a book of plays or a set of instructions and has been used by practitioners from multiple disciplines. The paper presents the anatomy of a POV playbook with examples, challenges in industry, and the correlation of the PoV to the theories of situational awareness and decision making. The UXR PoV Playbook presents the results of a structured workshop with UX practitioners. The existing playbooks are used to inspire the POV Workshop and a model for defining the UXR Playbook.
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收藏
页数：7
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