Social capital development in online education and its impact on academic performance and satisfaction

PurposeThe first objective is to investigate and determine the social capital development of students in online education. The second objective is to analyze the influence of social capital on students' academic success and educational satisfaction. The third objective is to generate recommendations to foster social capital development.Design/methodology/approachA quantitative research approach is employed, with 264 respondents comprising students from colleges and universities in Malaysia. The data gathering instrument is an online questionnaire administered with the informed consent of participants. Data analysis is performed using structural equation modeling (SEM).FindingsThe results show that the faculty capital and peer capital components of social capital have not been compromised in online education, but the family capital component has declined. As such, it is concluded that there is a general decline in overall social capital in online education. These findings form the basis for recommendations on promoting social capital development among students in colleges and universities internationally.Research limitations/implicationsThis study focused on study periods during the COVID-19 pandemic where online learning and communication were strictly enforced, providing a unique opportunity to explore how students adapted their social capital development. However, this is not meant to be a representation of scenarios where students are given the option of either physical or online education or a combination of both.Practical implicationsAcademic and institutional management implications are evident, and recommendations are made based on the findings.Social implicationsThe findings and subsequent recommendations have considerable social implications in terms of social sustainability of education practices and policies.Originality/valueThe COVID-19 pandemic that started in March 2020 and subsequent prolonged periods of physical lockdowns in many countries have forced colleges and universities that customarily practice classroom education to shift to online education temporarily. This situation created a novel "natural experiment" when classes or programs from the same college or university that are customarily conducted in classrooms (in person) were conducted online during the pandemic, thus contributing to the originality of the findings.