MOVING FROM AN EXECUTIVE INFORMATION-SYSTEM TO EVERYONES INFORMATION-SYSTEM - LESSONS FROM A CASE-STUDY

The history of a major steel company's executive information system (EIS) is reported from its inception in 1984, through its demise as a system for top management, to its transformation in 1991 as a strikingly successful information system for all managers and administrative staff. This case has significant implications for all those who are interested in providing technical support to top decision-makers. It also has important lessons for any organization that has an EIS or that is planning to implement the current generation of EIS technology.